Support centre

Frequently Asked Questions

Shipping

How long will it take to receive my order?

Standard shipping normally takes 3-5 days.

Warranty & Return

Whats your return policy?

Our shop provides a 14-day change-of-mind return option, with a potential re-stocking fee. Kindly review our return policy.

Warranty policy

Check Out Our Page to Learn about Our Comprehensive Warranty Coverage.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

A LITTLE WELCOME FROM ICRAFT

A$30 off your first order.

Join our email list for your welcome offer, new arrivals and occasional offers.

A$30 off your first order of A$300 or more, excluding shipping. Subscribed customers only. One use per customer. Cannot be combined with other discounts. Use the same email at checkout.