Privacy policy
Privacy Policy
Last updated: 31 May 2026
This Privacy Policy explains how AutoFull AU collects, uses, discloses, stores and protects personal information when you visit autofullau.com, place an order, contact us, use our services, or otherwise interact with AutoFull AU.
In this Privacy Policy, “AutoFull AU”, “we”, “us” and “our” refer to AutoFull AU. “You” and “your” refer to customers, website visitors and other individuals whose personal information we collect.
By using our website or purchasing from AutoFull AU, you agree to the collection and use of information in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or operational practices.
When we update this Privacy Policy, we will publish the updated version on this page and update the “Last updated” date above.
What Personal Information We Collect
Personal information means information or an opinion that identifies you or could reasonably identify you.
The personal information we may collect includes:
Your name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation information
Customer account information
Customer support messages
Product enquiry details
Warranty or return request information
Photos, videos or documents you provide to us for customer support, warranty, return or damaged item claims
Delivery instructions
Website usage information
IP address
Device and browser information
Pages viewed on our website
Shopping cart activity
Cookies and similar tracking data
We only collect personal information that is reasonably necessary for our business activities, including selling products, processing orders, arranging delivery, providing support and improving our website and services.
Information You Provide Directly to Us
We collect information that you provide directly to us when you:
Place an order on autofullau.com
Create a customer account
Contact us by email, WeChat, online form, chat or other communication method
Request customer support
Request warranty support
Request a return or refund
Subscribe to marketing communications
Leave a review or submit user-generated content
Visit our showroom or arrange pickup
The information you provide may include your name, email address, phone number, delivery address, billing address, order number, product details, support request details and any photos or videos you choose to send us.
Information Collected Automatically
When you visit our website, some information may be collected automatically through cookies, pixels, analytics tools and similar technologies.
This may include your IP address, browser type, device type, operating system, referring website, pages viewed, time spent on pages, shopping cart activity and interactions with our website.
This information helps us operate the website, improve user experience, analyse traffic, remember preferences, support checkout functionality and improve our marketing.
Information We Receive from Third Parties
We may receive personal information from third parties that help us provide our services.
These third parties may include:
Shopify
Payment processors
Delivery and courier providers
Fraud prevention providers
Email and communication platforms
Analytics providers
Marketing and advertising partners
Customer support tools
Social media platforms
Review platforms
These third parties may collect or process information according to their own privacy policies. We recommend reviewing their privacy policies if you interact with those services.
How We Use Your Personal Information
AutoFull AU may use your personal information to:
Process and fulfil orders
Accept and confirm payments
Arrange shipping, local delivery or pickup
Send order confirmations and delivery updates
Provide customer support
Respond to product enquiries
Process returns, refunds and exchanges
Handle warranty claims
Investigate damaged, faulty, missing or incorrect items
Provide replacement parts where applicable
Manage customer accounts
Improve our website, products and services
Personalise your shopping experience
Send marketing communications where you have opted in
Analyse website traffic and customer behaviour
Prevent fraud, chargebacks, misuse or security issues
Comply with legal, tax, accounting and regulatory obligations
Enforce our Terms of Service and other policies
Protect our rights, property, customers and business
Marketing Communications
If you subscribe to our mailing list or opt in to marketing, we may send you emails about products, promotions, offers, updates or other information related to AutoFull AU.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at:
Even if you unsubscribe from marketing emails, we may still send you non-marketing communications related to your orders, payments, delivery, returns, warranty claims or customer support enquiries.
Cookies and Tracking Technologies
AutoFull AU uses cookies and similar technologies to operate and improve our website.
Cookies may be used to:
Keep items in your cart
Remember your preferences
Support checkout functionality
Analyse website traffic
Understand customer behaviour
Improve website performance
Support advertising and marketing
Measure the effectiveness of campaigns
Most browsers accept cookies automatically. You can choose to block or delete cookies through your browser settings.
Please note that blocking cookies may affect the functionality of our website, including shopping cart, checkout, account login and other features.
How We Disclose Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide our services.
This may include disclosure to:
Shopify, as our ecommerce platform provider
Payment processors
Banks and payment providers
Delivery companies and couriers
Warehouse or fulfilment partners
Customer support providers
Email and communication service providers
IT service providers
Cloud storage providers
Analytics providers
Marketing and advertising platforms
Professional advisers, including accountants, lawyers and consultants
Government authorities, regulators or law enforcement where required by law
We may also disclose information where necessary to enforce our terms, protect our rights, prevent fraud, resolve disputes, comply with legal obligations, or complete a business transfer, restructure, sale or merger.
Payment Information
Payments on autofullau.com may be processed by third-party payment providers.
AutoFull AU does not directly store full credit card numbers or full payment card details on our own systems.
Payment information is processed securely by the relevant payment provider according to their own terms and privacy policy.
Delivery and Courier Information
To deliver your order, we may share necessary personal information with couriers, delivery companies or fulfilment providers.
This may include your name, phone number, email address, shipping address, delivery instructions and order details.
For large furniture items, couriers may contact you directly to arrange delivery or confirm delivery access.
WeChat and Chinese Customer Support
If you contact AutoFull AU through WeChat, we may collect and use the information you provide through WeChat to respond to your enquiry, provide support, arrange showroom visits, assist with product selection, process order-related questions, or help with after-sales support.
Please avoid sending sensitive personal information through WeChat unless necessary.
WeChat is operated by a third party, and your use of WeChat is subject to WeChat’s own terms and privacy policy.
User-Generated Content and Reviews
If you submit a product review, photo, comment or other user-generated content, that content may be visible publicly on our website or related platforms.
Please do not include personal information in public reviews or comments unless you are comfortable with that information being publicly available.
We are not responsible for personal information you choose to make public through reviews, comments or other public submissions.
Third-Party Websites and Links
Our website may contain links to third-party websites, platforms, apps or services.
AutoFull AU is not responsible for the privacy practices, security, content or policies of third-party websites or services.
If you click a third-party link, you should review that third party’s privacy policy before providing personal information.
Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include secure ecommerce systems, access controls, password protection, secure payment processing, limited internal access, and using reputable third-party service providers.
However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted through the internet.
Please do not send highly sensitive or confidential information to us through unsecured communication channels.
Retention of Personal Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information to:
Complete orders
Provide customer support
Process returns and warranty claims
Meet legal, tax and accounting obligations
Resolve disputes
Prevent fraud
Maintain business records
Enforce our policies and agreements
When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, unless we are required or permitted by law to retain it.
Access and Correction
You may request access to personal information we hold about you.
You may also ask us to correct personal information if you believe it is inaccurate, outdated, incomplete or misleading.
To request access or correction, please contact us at:
We may need to verify your identity before responding to your request.
Your Choices
You may choose not to provide certain personal information. However, if you do not provide information required to process an order, arrange delivery, provide support or comply with legal obligations, we may not be able to provide some services to you.
You may also unsubscribe from marketing communications at any time.
Children’s Privacy
Our website and products are not intended for children.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us at:
We will take reasonable steps to delete the information where appropriate.
International Processing and Storage
Some third-party service providers used by AutoFull AU, including Shopify and other technology providers, may process, store or access personal information outside Australia.
Where personal information is transferred or processed overseas, we take reasonable steps to use reputable service providers and protect personal information in accordance with applicable privacy requirements.
Complaints
If you have a concern or complaint about how AutoFull AU handles your personal information, please contact us first at:
Please include your name, contact details and a clear description of your complaint.
We will review your complaint and aim to respond within a reasonable time.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner. The OAIC generally expects individuals to complain to the organisation first before lodging a privacy complaint.
Contact Us
If you have any questions about this Privacy Policy, how we handle personal information, or if you would like to request access or correction, please contact us at:
AutoFull AU
LJ28 / 39 Jones Street
Ultimo NSW 2007
Australia