policy explain

Explaining Our Return Policy: Facts and Figures

Explaining Our Return Policy: Facts and Figures

YANGTom |

At iCraft Computer, we prioritize customer satisfaction and strive to make your shopping experience as seamless as possible. Understanding our return policy is crucial for ensuring a smooth process if you find yourself needing to return a product. Here’s a comprehensive overview of our return policy, highlighting key facts and figures.

14-Day Change of Mind Policy

  • Time Frame: You have 14 days from the date of receiving your order to initiate a return.
  • Condition: To qualify for a free return, items must be:
      - Unopened
      - Unused
      - In original packaging

Restocking Fees

  • Opened Items: If the item is opened, a 10% restocking fee applies, provided the item is in perfect condition with all original accessories.
    Exceptions: After 14 days, returns may only be accepted if the item is deemed faulty, with a minimum 15% restocking fee.
  • Non-Refundable Costs
    • Payment Surcharges: Fees from credit card, EFT, or PayPal transactions are non-refundable.
    • Shipping Costs: Original shipping costs will not be refunded.

Health and Safety Regulations

  • Certain items cannot be returned if opened, due to health and safety regulations. This includes:
    • Mouse
    • Keyboard
    • Headphones

Exclusions from Change of Mind Returns

  • Returns are not available for:
  • Special orders
  • Gift cards
  • Software and licensing
  • Custom-built PCs
  • Clearance items
  • Specific graphics cards and motherboards

Return Process

  • Contact Customer Service: Email us at tomlingptyltd@empexp.net within 14 days.
  • Video Requirement: Provide a clear video showing the packaging process for the item(s) being returned.
  • Follow Instructions: Our customer service team will guide you through the return process.

Refund Processing

  • Once we receive your returned item(s) and verify compliance with our policy, refunds will be processed within 3 business days.
  • Refunds will be issued to the original payment method, typically within 10 business days.

Damaged Products

If an item arrives damaged, contact us immediately for assessment. We will arrange for a return and provide a replacement or refund at our discretion.

Summary of Key Figures

  • 14 Days: Timeframe for initiating returns.
  • 10%: Restocking fee for opened items.
  • 15%: Minimum restocking fee for late returns.
  • 3 Business Days: Time taken to process refunds.
  • 10 Business Days: Typical timeframe for refund to appear in the original payment method.